Job Details

**Job Title:** Helpdesk Specialist / Technical Support Representative Remote Work From Home**Job Type:** Full-time**Location:** Dallas, TX (Remote work from home)**Salary:** $29 to $33 per hour**Job Overview:**We are seeking a talented Helpdesk Specialist / Technical Support Representative to join our team at AT&T Telecommunication Company. This role will be responsible for providing technical support and assistance to our customers remotely from the comfort of your own home. If you are passionate about technology, have excellent problem-solving skills, and enjoy helping others, we want to hear from you!**Responsibilities:**- Provide technical support to customers via phone, email, or chat- Troubleshoot and resolve technical issues related to internet, phone, and TV services- Assist customers with setting up new services and troubleshooting equipment- Escalate complex issues to the appropriate team for resolution- Keep accurate records of customer interactions and technical issues- Stay up-to-date on product knowledge and industry trends**Requirements:**- High school diploma or equivalent- Proven experience in a technical support role- Strong communication and customer service skills- Ability to work independently and efficiently from a remote location- Proficiency with computer systems and software- Familiarity with telecommunications services is a plus**Please Note:** AT&T Telecommunication Company is an equal opportunity employer and does not inquire about criminal backgrounds during the hiring process.If you are ready to join a dynamic team and make a difference in the lives of our customers, apply now for the Helpdesk Specialist / Technical Support Representative role at AT&T Telecommunication Company!
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