Job Details

Director of Technical Product (Salesforce)

Job Description

Posted Wednesday, June 18, 2025 at 4:00 AM

We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2024 Top Workplaces USA award as one of the nation's top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.

As our nationwide growth accelerates, our Business Systems (Salesforce) team in Dallas, TX plays a key role in driving forward our mission of Bringing Happiness to Every Home by delivering system changes that enhance and maintain our CRM, ERP, call center, iPaaS, Marketing Automation, and CPQ products to deliver value to the business.

As a Director of Technical Product at West Shore Home, you will contribute to this mission by driving innovation in our systems by keeping the business informed about new technologies, tools, and methods to maintain West Shore Home's position as the most technologically advanced business in our industry.

The Director of Technical Product reports to the Vice President of Business Systems (Salesforce) and oversees the Solutioning, Architecture, Project Management, Quality Assurance, and Development functions of the Business Systems team.

What You'll Contribute

In this role, you can expect to:

• Ensure the Product team owns and drives the successful and timely completion of our highest priority Business Systems (Salesforce) initiatives by owning and constantly evolving the processes, tools, roles, and structure of the Product teams.
• Defines the roles and structure of a team to support the various product functions as the team grows for business analysis, product management, project management, architecture, platform specialties, and other roles that will support the success of the team.
• Provides Agile Product Management strategy and mentorship for the Business Systems (Salesforce) team and defines and implements the tools and processes used to support intake, project and task management, DevOps, Quality Assurance, and stakeholder communication.
• Develop and measure goals and metrics that align your team's efforts with the goals of the business, and ensure they are meeting quality and cost requirements, and that forecast and measure product team capacity.
• Oversee and coordinate the portfolio of product roadmaps for the Business Systems (Salesforce) Product teams owned by the Product Managers.
• Document and ensure Product team's compliance with company policies and procedures for security, access control, and change control.

What It Takes to Succeed

At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We'll provide you with the training and tools to set you up for success, and we hope that you'll bring:

• Active Salesforce Administrator Certification required, additional Salesforce certifications are a plus.
• 5+ years of experience working with Salesforce, CPQ, ERP, and call center systems, and associated tools.
• 5+ years of working knowledge of all areas of a business (Sales, Finance, Accounting, Operations, Marketing, Human Resources).
• 2+ years as a functional manager in product management, system administration, and development.
• Demonstrated ability to manage the staffing plan for the growing Product team and ensures that we hire and retain top-level talent for the Business Systems (Salesforce) Product team.
• Ability to drive the team's alignment with the changing needs of the business.

We Invest in YOU

We believe that when employees know they are valued and safe, they'll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us, and we are proud to have earned Top Workplaces USA for Compensation & Benefits recognition.

We've got you covered with:

• Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
• 401K retirement plan with company match
• Paid holidays and paid time off (PTO)
• Continued training & leadership development opportunities
• Unlimited professional and personal growth potential

More to Know

• Schedule: Monday- Friday, 7-4pm CST
• Seniority Level: Director

Please note that the Company will not sponsor applicants for work visas. Applicants must be authorized to work in the United States at the time of their application on a full-time basis.

Our Growth Story

What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 3,000 employees across 21+ states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal – becoming America's Most Admired Home Remodeling Brand.

We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so.

#LI-RM1

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.