Job Details

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Job Summary

JOB SUMMARY: The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects andhigh-level customer concerns. This position will interface with regulators, customers, Salesforce, and operations to ensure smooth acceptance and disposal of waste.

Responsibilities

• Works with sales representatives on pricing, scheduling and transportation issues.
• Monitors calls to observe support specialists demeanor, technical accuracy, and conformity to company policies.
• Recommends approaches and services to provide customers with exceptional service.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Studies and standardizes procedures to improve efficiency.
• Interfaces with customers and operations to ensure projects are completed as requested.
• Provides proposals in reply to customers requests for services.
• Makes decisions on how to schedule and coordinates transportation services.
• Arranges off-site shipments, prepares profiles, manifests and corresponds with transportation department.
• Ensures that customer service supports sales representatives in their effort to secure and maintain a client base.
• Gathers information and completes audits from customers.
• Partners with attorneys to draft and revise contracts.
• Create budgets and tracks expenditures.
• Provides training and guidance to staff to ensure performance goals are established, tracked and achieved.
• Manages customer service function to ensure smooth and efficient operations.
• Participates in strategic planning to sustain and grow programs and service.
• Performs other job-related duties as assigned or apparent.

Qualifications

• Advanced knowledge of Excel, Word, and PowerPoint
• Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies

Minimum Qualifications

• 5+ years of hazardous waste management industry experience

This position will be remote working 8am-5pm EST, but the candidate must live around Massachusetts, New Jersey, New York or surrounding states. Travel 10-20% in the area.

Pay Range: $78,880.00 - $118,320.00

Bonus Plan Details (if Applicable): Annual incentive target, 10% of annual

Rewarding Compensation And Benefits: Eligible employees can elect to participate in comprehensive medical benefits coverage, dental plans and vision coverage; health care and dependent care spending accounts; short- and long-term disability; life insurance and accidental death & dismemberment insurance; Employee and Family Assistance Program (EAP); employee discount programs; 401(k) plan with company match; Employee Stock Purchase Plan (ESPP).

EEO Statement: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

About The Company: Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advancing circularity and supporting decarbonization help deliver on our vision to partner with customers to create a more sustainable world.

Company Values guide our daily actions: Safe; Committed to Serve; Environmentally Responsible; Driven; Human-Centered.