Job Details

General Clerk Representative

Accredo is currently seeking a General Clerk Representative. This position entails high volume calls. The General Clerk Representative delivers straightforward administrative and/or other basic business services in General Administration. Issues tend to be routine in nature. Good knowledge and understanding of General Clerk duties and business/operating processes and procedures. Executes automated reports and compiles and prints listings; may manage a database, retrieves data and conducts status inquiries; maintains a filing system; examines documents for quality and accuracy, resolves minor discrepancies; maintains an inventory, receives, stores and issues material and supplies; determines appropriate methods for processing of mail, files and supplies.

Responsibilities:

• Adhere to quality and production standards while complying with all applicable company, state and federal safety and environmental programs and procedures.
• Follow up on the individual workload and taking appropriate action when agreed targets are not met.
• Work within a fast-paced environment.
• Take initiative for problem solving with ability to multitask effectively and use critical thinking when working different tasks with the team.
• Maintain a co-operative and friendly working environment.
• Take ownership of difficult task work.
• Respond via the most efficient channel (e.g. phone, e-mail, letter, etc.).
• Demonstrate exemplary customer service skills.
• Effectively manage time to complete job responsibilities and tasks.
• Prioritize work by knowing the most effective and efficient processes to accomplish tasks, with a focus on continuous improvement.

Qualifications:

• High school diploma or GED required.
• 1 year of experience in call center preferred.
• Ability to work in collaboration with a team.
• Proficient in Typing.
• Knowledge of MS Suite (Microsoft Excel, Microsoft Word, PowerPoint) Preferred.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.