Job Details

**Job Title:** Member Service Representative

**Location:** Lufkin

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**Job Description:**

Are you passionate about providing outstanding customer service and building strong member relationships? We are seeking a dedicated and enthusiastic Member Service Representative to join our team in Lufkin. As a Member Service Representative, you will play a crucial role in ensuring our members receive the highest level of service and support.

**Key Responsibilities:**

- Respond to member inquiries and resolve any issues promptly and efficiently.
- Assist members with account-related questions and transactions.
- Provide information on products and services to current and potential members.
- Maintain accurate records of member interactions and transactions.
- Collaborate with team members to improve service delivery and member satisfaction.
- Handle member complaints with professionalism and determine appropriate solutions.
- Participate in training and professional development to stay updated on industry trends and practices.

**Qualifications:**

- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in customer service, preferably in a financial or member-centric environment.
- Excellent communication skills and a strong customer focus.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using computer systems and software related to customer service.
- Strong problem-solving skills and attention to detail.

**Benefits:**

- Competitive salary and comprehensive benefits package.
- Opportunities for career advancement and professional growth.
- A supportive and collaborative work environment.
- Employee recognition programs.

If you are a motivated individual with a commitment to delivering exceptional member service, we would love to hear from you. Apply today to join our team in Lufkin and make a positive impact on our member community!

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**How to Apply:**

Interested candidates should submit their resume and cover letter through our careers page or contact our HR department for further details. We are an equal opportunity employer and welcome candidates from diverse backgrounds to apply.