Job Details

Position:

Office Assistant I

Department:

Engineering Services

Reports To:

Chief Building Official

FLSA Status:

Non-Exempt

DESCRIPTION

Responsible for supporting the administrative functions of the Code Enforcement department, contributing to the overall efficiency and effectiveness of Code Enforcement operations. By providing exceptional customer service and administrative support, they help ensure a positive experience for internal and external customers.

QUALIFICATIONS

• High school diploma or equivalent is required. Additional coursework in office administration or related field is preferred.
• At least one year of experience in an office or customer service professional role is preferred.
• Must possess a valid Driver's License at time of placement.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of and proficiency in Microsoft Office applications (Word, Excel, Outlook) and basic computer skills.
• Knowledge of and ability to use office machines such as a multi-line phone system, fax machine, copier, and scanner.
• Skills in excellent interpersonal, written, and verbal communication, with the ability to interact professionally with staff and visitors.
• Skills in excellent customer service.
• Ability to maintain strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Ability to handle sensitive and confidential information with discretion.

MAJOR DUTIES

• Assist with general office tasks such as answering phones, sending faxes, responding to emails, and handling mail correspondence.
• Maintain accurate records and databases, including filing documents and organizing paperwork.
• Assist with scheduling appointments, meetings, and events for Code Enforcement staff and management.
• Greet visitors and provide information about Code Enforcement, Inspections, and other Engineering functions, take in paperwork, and check IDs as needed.
• Assist visitors with inquiries, complaints, and requests for assistance in a courteous and professional manner.
• Assist with basic accounting tasks as needed.
• Enter data into computer systems, spreadsheets, and databases accurately and efficiently.
• Generate reports, prepare documents, and assist with data analysis as directed by Human Resources management.
• Assist with inventory management, including ordering office supplies and maintaining adequate stock levels. Proactively search for new ways to organize.
• Other duties as assigned.

This position is an essential service position and will require providing services during emergency situations.

Visit our website or contact the Human Resources Department at Lufkin City Hall, 300 E. Shepherd Ave., Suite 226, Lufkin, TX 75901, Phone 936-###-####.