Job Details

Ready for a fresh start? Make this the year you love where you work!

We are looking for a dedicated and customer-focused Customer Service Representative to serve our plumbing and HVAC customers.

Our Customer Service Representatives are the most important teammates in our organization. This is a great opportunity to learn our business and grow your career into other areas of our organization.

Key Responsibilities of our Customer Service Representative:

• Answer all incoming client calls promptly and follow our scripting process.
• Serve as the first point of contact for customers and deliver a courteous and professional experience every time.
• Following our process, accurately schedule service and maintenance appointments.
• Notify clients proactively if there are any scheduling delays and work to rebook at their convenience.
• Make outbound calls to Club Membership clients to schedule seasonal maintenance.
• Assist with dispatching as needed to maintain scheduling efficiency without compromising customer satisfaction.

Requirements

What You Bring to the Customer Service Representative role:

• Previous experience in a customer service or call center role (required)
• Knowledge of plumbing and HVAC, or home services industry (required)
• Ability to follow a process
• Strong attention to detail and excels in accuracy.
• A courteous and pleasant demeanor-whether on the phone or off
• Excellent time management, organization, and problem-solving abilities
• Bilingual a plus, but not required

Schedule: 8 am-5 pm plus weekend on-call rotation

Pay $16-18 an hour. If you're passionate about great customer service and enjoy being part of a team, apply now!