Job Details

Customer Service Representative - 1901

USA:TX:Lufkin | Customer Service | Full-Time

Description

Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products.

Responsibilities of the Customer Service Representative include but not limited to:

• Responding to customer inquiries regarding company products and services
• Processing customer phone orders
• Checking availability of stock and shipping dates
• Quoting prices, filling order to customer specifications and processing sales data via computer
• Assisting the outside sales team by preparing price quotes and sourcing products

Qualifications of the Customer Service Representative include but are not limited to:

• 2-3 years of work experience with Pump Parts, Bearing & Power Transmission products, Safety products, and/or MRO supplies preferred
• Excellent communication skills
• Should be enthusiastic and able to work independently
• Must have experience performing a majority of the functions
• Prior inside sales/customer service experience
• Data entry skills, organization, multi-tasking and customer focus is required
• Regular in-person attendance required

Additional Information:

• Physical Demand: N/A
• Working Conditions: Office Environment
• Training/Certifications: N/A
• Shift Time/Overtime: Monday-Friday, 8:00am-5:00pm
• Travel: Travel may be required to attend training or educational events aimed at expanding knowledge.
• Education: High School Diploma required

Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V