Job Details

Operations Manager

ARMM Logistics Corp (ARMM) is hiring an operations manager for our residential and commercial delivery contract with Amazon. As an operations manager for ARMM, you will have the opportunity to help shape our company as we grow and work with people that take pride in their work and help make ARMM the BEST delivery company in East Texas.

The operations manager is mission critical to the overall success of ARMM. The operations manager will motivate and lead a team of delivery associates using the most cutting-edge technology in the logistics business. ARMM Delivery Associates distribute Amazon packages and smiles to homes, apartments, and businesses in Nacogdoches, Lufkin, and surrounding rural East Texas.

This job is for driven individuals that are willing to work hard and take accountability. As an operations manager you will motivate others, keep the company running and in the end, accomplish great things!

You will be asked to work 12 hours per shift (with 2 x 30 min unpaid breaks) for 4 days one week and 3 days the following week. This schedule will alternate every two weeks. The time is from from approx. 8:30am to 8:30pm. The workdays will be front half (Sunday to Wednesday) or back half (Wednesday to Saturday) with every other Wednesday being off.

Dispatch Duties:

• Arrive at our distribution facility by the required time to perform numerous daily dispatch duties necessary to motivate and mobilize a fleet of 30+ delivery associates for their day of deliveries.

Performance Management:

• Manage the daily performance of delivery associates against Amazon delivery metrics to ensure efficient and successful deliveries
• Coach delivery associates on performance improvement through training and other measures
• Consult with owner on DSP Scorecard
• Reporting through Amazon systems on daily/weekly/monthly basis

Human Resources:

• Delivery associate application intake, interviewing and on-boarding of candidates
• Scheduling, PTO tracking and timecard maintenance

Fleet Management:

• Preventive maintenance scheduling, recall/repair scheduling, accident intake, inspections, cleanliness and vehicle procurement.

Strategic Planning:

• Suggest and implement best practices

Miscellaneous Operations:

• Need to conduct at least ONE delivery route every 2 weeks.
• Other duties as assigned
• Perform all duties of a delivery associate in an emergency need, including route "rescues"

Qualifications and Skills:

• Must be at least 21 to apply
• Must have a Valid US Driver's License
• Must give consent to check Motor Vehicle Records.
• No at-fault accidents in the past 3-years
• No DUIs
• No points on your record
• Must give consent for drug testing / background checks
• No misdemeanors or felonies for past 7 years
• Experience with larger vehicles like cargo vans is a PLUS
• Must be physically able to handle the walking, lifting, bending and stooping required to perform this job
• Ability to lift and carry 50lbs without assistance
• Cannot have any physical restrictions on lifting, bending, stooping, turning or squatting
• Must be able to work at a quick and even pace
• Being on your feet up to 12 hours per day while walking 3-4 miles per day
• Must be a safe driver and observe all traffic rules and company safety policies
• Must be comfortable driving and working in inclement weather (rain, snow, heat, wind, etc.).
• Must treat everyone with respect and vehicles as their own
• Must be computer literate and able to operate and teach others to operate a Smartphone/GPS device with scanner
• Fluent in English (required) / Fluent in Spanish (a STRONG PLUS)
• Management Experience (some required)
• Customer Service Experience required: Smile and be courteous to all customers
• We operate 361-days a year, which includes weekends and holidays

Job Type: Full-time includes health insurance, dental insurance and paid vacation. Hourly Salary (based on experience): $24-26 per hour (with weekly incentive bonuses that change the effective pay to earn up to $28-$30 per hour)