Job Details

Enrollment Manager

Department: Enrollment Management, Operations

Location:

This position is based in Norman, OK with hybrid work options. Local candidates to Norman and Oklahoma City, preferred. Remote opportunities for the right candidate.

Shape the Future of Online Learning with OU Education Services:

OU Education Services (OUES) is a nonprofit corporation established to manage and expand online learning for the University of Oklahoma System. As a growing education technology organization, we are dedicated to delivering innovative solutions that enhance learning outcomes, improve student experiences, and support the university's mission of providing high-quality education to learners everywhere.

At OUES, we prioritize collaboration and provide opportunities for our teams to work closely to deliver meaningful, impactful results. We are a talent focused organization and encourage applicants from all regions, we have a preference for candidates who are in or open to relocating to the Oklahoma City metro area. Being part of our vibrant community fosters richer collaboration and a stronger alignment with OU and the OUES mission.

Job Summary:

The Enrollment Manager is a frontline people leader responsible for driving strong enrollment performance through effective coaching, execution of best practices, and day-to-day team leadership. This role manages a team of Enrollment Coaches and focuses on consistent delivery of high-quality student interactions, strong conversion outcomes, and disciplined use of enrollment processes and metrics.

The Enrollment Manager plays a key role in supporting the continued growth and maturation of the Enrollment Services organization. This position requires a solution-oriented leader who can reinforce standards, identify opportunities for improvement, and help build a strong foundation as the department expands.

Reporting to the Director of Enrollment Services, the Enrollment Manager balances hands-on coaching with operational execution to ensure the team performs at a high level in a fast-paced, metrics-driven environment.

Key Responsibilities:

Team Leadership & Coaching

• Directly manage, coach, and develop a team of Enrollment Coaches to achieve engagement, quality, conversion, and start goals.

• Conduct regular 1:1 meetings focused on performance, skill development, and professional growth.

• Provide ongoing call coaching, QA feedback, and observational coaching tied to enrollment best practices.

• Reinforce consistent expectations for activity, quality interactions, and outcomes.

• Foster a culture of accountability, ownership, and student-first service.

Enrollment Execution & Best Practices

• Ensure advisors consistently deliver high-quality, student-centered enrollment conversations.

• Support adherence to established contact strategies across phone, email, and SMS.

• Identify common barriers to enrollment and your team to resolve with practical solutions.

• Assist with onboarding and training of new Enrollment Coaches.

• Serve as a subject-matter resource for programs, processes, and enrollment workflows.

Performance Management & Metrics

• Monitor individual and team performance on a daily and weekly basis.

• Use key enrollment metrics to identify trends, performance gaps, and coaching opportunities.

• By monitoring conversion rates throughout the funnel, escalate risks or performance concerns early, creating strategies to maximize conversions.

Operational Support & Continuous Improvement

• Support the implementation of enrollment processes, scripts, and workflows.

• Provide feedback on tools, systems, and processes that impact EC productivity or student experience.

• Participate in testing and refinement of communication strategies and operational improvements.

• Contribute to a continuous improvement mindset by identifying small changes that drive meaningful results.

Qualifications:

• Bachelor's degree required; Master's degree a plus

• Minimum of 1 year of enrollment experience required with Leadership experience preferred. 2+ years preferred

• Demonstrated success meeting or exceeding enrollment and conversion goals.

• Proven ability to coach individuals to improved performance.

• Strong problem-solving and solution-oriented mindset.

• Experience working in a metrics-driven environment.

• Familiarity with CRM systems (Salesforce preferred) and enrollment reporting.

• Strong communication and interpersonal skills.

Benefits:

• Competitive salary and benefits package

• 401(k)

• Volunteer days

• Wellness reimbursement

• Opportunities for professional development and career growth.

• Hybrid work environment promoting work-life balance.

$80,000 - $85,000 a year

EEOC Statement:

OU Education Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.