Job Details

Customer Service Representative

ACERO Building Components has been in business for over 20 years. Now located in Muncie, IN, we are expanding our business.

We are looking to add a Customer Service Representative to our team. We offer hours 7am - 4pm Monday - Friday. We offer health benefits after 90 days and holidays paid, among others.

Job Summary:

The CSR assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

Essential Responsibilities:

• Respond promptly to customer inquiries via phone, email, as well as walk-in customers.
• Assist customers with product selection, pricing, and order processing.
• Build rapport with customers to understand their needs and provide tailored solutions.
• Work with customers to provide complete, effective solutions for their needs, supporting continued engagement and future sales.
• Resolve customer complaints and issues with professionalism and empathy.
• Maintain accurate records of interactions and transactions in our ERM system.
• Conduct product presentations and demonstrations to showcase our offerings and address customer needs.
• Work with our logistics department to determine delivery times and pricing for customer orders to be delivered to the customer's location.
• Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty.
• Collaborate with cross-functional teams to streamline sales processes and enhance overall efficiency.
• Work with sales staff and management to develop solutions that meet customer needs and support sales growth.
• Work with Customer Care Team to improve Customer Service which could also lead to greater sales totals.
• Maintain a clean, organized and professional office environment, including individual workstations and shared customer-facing areas.

Qualifications:

• Bi-lingual (Spanish) is preferred.
• +1 year sales experience in manufacturing / warehouse is preferred.
• Strong problem-solving abilities and attention to detail
• Ability to multitask and thrive in a fast-paced environment
• Basic computer skills and CRM Software knowledge is a plus.
• Positive attitude and eagerness to learn and grow
• Eager to learn sales techniques, strategies, and best practices
• Excellent communication and interpersonal skills, with the ability to engage clients effectively.
• Results-driven mindset with passion for exceeding targets and delivering exceptional customer service.

Safety Requirements when going into the shop floor:

• Safety glasses.

Environment:

• Climate Control
• Fast-paced environment.

Physical Requirements:

Activity

Percentage

Standing / Walking

10 25%

Lifting of up to 25 lbs.

10 - 25%

Bending and Squatting

10 25%

Using both hands, fingers, arms, and shoulders in repetitive movements.

100%

Sitting

75-100%

Reach out up to 6 feet tall

10 25%

Sight and Hearing

100%

ACERO is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.