Job Details

About Children's Minnesota

Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

Children's Minnesota is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

Position Summary

This position is responsible for answering telephone calls; providing personalized seamless service to physician callers; responding to inquiries with expert knowledge of physicians, services, and programs; working with internal departments of affiliated entities to draft best practices for routing and responding to physician callers; and prioritizing complex and emergent situations. Incumbent may need to access 3-4 software systems within one call. Incumbent will also participate in staff training and act as a resource for co-workers when necessary.

Employees are required to have a secure, hard-wired high-speed internet connection with a minimum speed of 20 Mbps for downloads and 5 Mbps for uploads, which will be at their own expense. Additionally, a dedicated workspace that is quiet and free from household disturbances is essential. On-site training sessions may be necessary. Also, employees may need to work on-site with minimal notice for any scheduled shift, regardless of the reason.