Job Details

Community Resource & Engagement Coordinator

United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions.

The Community Resource & Engagement Coordinator is detail-oriented and passionate about making vital social service information accessible to various audiences in multiple formats. You'll have excellent writing, editing, networking, and communication skills, and enjoy building relationships with community-based organizations, government agencies, and other non-profit organizations across the Laredo area. As a self-starter with strong time management skills, you'll manage high-quality community resources for the Laredo area while building partnerships and recruiting community-based organizations to engage with United Way programs. While based remotely in the region, you'll remain a full member of the Community Resource & Engagement team in Austin, connected through regular check-ins and team collaboration.

This is a remote position based within the Laredo area, with occasional in-region travel for outreach.

Who you are:

• Mission focused and results driven: You're committed to breaking down barriers to economic prosperity in our community.
• Available and rooted in the community you serve: You live in the Laredo area, and you're able to respond during scheduled disaster duty windows, including nights, weekends, and holidays when needed.
• An excellent communicator: You listen actively and communicate complex information clearly to a variety of audiences, and you're comfortable with a range of communication tools, including social media.
• Detail-oriented and tactical: You organize and maintain accurate data across multiple systems and timelines, keeping resource information and disaster response documentation reliable and accountable.
• Interpersonal savvy: You organize and maintain accurate data across multiple systems and timelines, keeping resource information and disaster response documentation reliable and accountable.
• Collaborates: You work cooperatively across departments and partner organizations, and credit others for their contributions.
• A strong writer and editor, able to describe complex information clearly and in adherence to a style guide.
• Able to manage complexity: You ask the right questions, gather data from multiple sources, and evaluate options carefully.

What you'll do:

• Ensure that United Way resource databases for the Laredo area are comprehensive, up-to-date, accurate, and easy to use for callers and online users, and adhere to database policies, procedures, and criteria established by organizational, state, and national governing bodies. Research, gather, and analyze community service information, and complete daily database edits and full agency reviews.
• Build awareness of 2-1-1 and other United Way programs across the Laredo area.
• Engage and support community partners and social service providers to build strong working relationships across the region.
• Provide outreach and education to community-based organizations, attend community events, and represent United Way at local presentations and partner meetings.
• Respond to staff resource verification requests and new agency requests.
• Serve as an operational lead for disaster resource response for the South Central region, planning and executing response efforts before, during, and after disasters, in support of the Community Resource & Engagement Sr. Manager.
• Serve as an on-call point of contact for statewide 2-1-1 disaster resource coordination during South Central duty windows.
• Support the completion of seasonal resource and engagement projects.
• Assist other staff and perform other duties as assigned by the Community Resource & Engagement Sr. Manager.

What you'll bring:

• Bachelor's degree in a social service–related field, or
• 3+ years of equivalent experience in community engagement, non-profit, disaster response, or library settings
• Considerable knowledge of community resources, social service landscape, or disaster response efforts
• Experience managing resource databases, case management systems, or referral platforms is a plus
• Familiarity with border-region social services and the community context of the Laredo area is a plus
• Excellent writing and editing skills
• Passion for improving access to information
• Excellent communication and customer service skills
• Bilingual (English/Spanish) strongly preferred, given the communities served
• Comfortable working independently with minimal day-to-day oversight
• Able to respond during scheduled disaster duty windows, including nights, weekends, and holidays, if needed
• Reliable transportation and a valid driver's license for regional travel
• Must reside within the Laredo area (Cameron, Hidalgo, Starr, or Willacy counties)

What you'll receive:

• Dynamic and rewarding work environment
• Competitive Compensation
• Hybrid Work Option
• Employer 403(b) Matching
• Employer-Sponsored Health Insurance (for employees)
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Generous Paid Time Off (PTO)
• Paid Parental Leave
• FMLA
• Employee Assistance Program (EAP)

This is a remote position based within the Laredo area, with occasional in-region travel for outreach. The team member will support the Community Resource & Engagement team, based in Austin, Texas, and will report directly to the Community Resource & Engagement Sr. Manager.

Notice: The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Management can assign or reassign duties and responsibilities at any time. United Way for Greater Austin is an "at-will" employer.